Frequently asked questions

Here are the answers to the questions our guests commonly ask, divided into categories for easier navigation. If you can’t find the answer to your question here, please contact us on live chat or info@bustravel.is .

Information about the tours
Child (2-7) and youth (8-15) fares are available on most of our tours when travelling with a full paying adult. Find more information here: https://bustravel.is/children-on-board
The Black Sand Beach – Reynisfjara – is only available on the Southern Iceland tour. The duration of the stops is at the discretion of the driver and is subjected to weather conditions and other factors.
Each tour has a planned itinerary which can be altered without prior notice.
All our tours are operated all year round except for the Northern lights. They are only operated from September to April. The Boat tour at the Glacier lagoon is also only operated in the summer time.
During winter, the tours are organized so that the stops at the sites are during daylight.
Our tours do not include food (unless otherwise specified in the tour itinerary). However we make many stops along the way for the chances to purchase food. You are more then welcome to bring your own that you feel necessary.
We have plenty of room for storage for those who need to bring along larger carry on items such as: luggage, fold up wheelchair, strollers.
We only pick up and drop off in Reykjavik city center.
All accommodations that are within in the downtown area may not be possible for our buses to access, so we must redirect to designated Tour Bus Stops. The bus stops are regulated by Reykjavik city council and can be found in this map here.
About our vehicles
We operate the tours in different sizes of buses. The size of the bus depends on the number of bookings.
Our premium tours are guaranteed on a small bus.
Our fleet consists of new Mercedes Bench coaches, Mercedes Benz sprinters and MAN coaches.
Our goal is to have all high quality buses in perfect condition with wifi on board, and with heating and air conditioning equipped with modern and necessary seasonal features. All our vehicles meet all the requirements to operate tours in Iceland.
Upon request, children’s seats are available. Please provide the height and weight of your children.
Our drivers and guides
All of our drivers and guides are experienced with all the necessary licenses to transport passengers in Iceland.
All our guides are professional English speakers.
Our guides are happy to answer questions you may have during the tour.
Pick up information
Pickup is free on all small group and premium tours. For big bus tours, we charge an additional ISK 1590 per person. We offer pickup from many hotels, hostels and guesthouses in downtown Reykjavik. We also offer pickup from 15 strategically located bus stops in the area. Contact us to find out your nearest pickup location. Free pickup is available at Tour Bus Stop # 12, by Fosshotel Reykjavík.
We do not pick up or drop off in Hafnarfjörður, Kópavogur, Garðabær, Keflavík or Grindavík. We do not pick up from private accommodations – Air BnB.
If your accommodation is outside of Reykjavík, the easiest pick up locations to reach are BSI Bus Terminal or Hlemmur square, where most city buses stop. You can find information about local buses in Reykjavik and Iceland on the website of strætó, the city bus operator.
You will be dropped off at the same location you have been picked up from – when possible depending on traffic and the size of the street. Or you can ask the driver to drop you off at another location in downtown Reykjavík. If so, please arrange this while being at one of the sites, not right before reaching Reykjavik, to avoid drop off taking too long time and misunderstandings.
The airport and Blue Lagoon transfers are operated by Airport Direct and Destination Blue Lagoon respectively. They have another pick up system which means that their hotel pick up starts 30 minutes before starting time on the ticket.
You do not need to print out the tickets. Save them on your digital device to show the driver when getting on the bus.
Payments
We accept all major credit and debit cards.
For cash payment we preferably accept Icelandic Krona, if you want to pay with another currency, please contact us as early as possible on info@bustravel.is
You can find the official exchange rates for ISK on the website of the Icelandic Central Bank or a currency converter here.
Based on our terms and conditions we require a 24 hours notice for cancellation of a tour to qualify for a full refund.
We will always post any holiday or seasonal promotions on our social media outlets @bustraveliceland
What to wear
Iceland is a place with very unstable weather so you can expect anything at any time. Warm, wind- and waterproof clothing is recommended.
During the winter you may find icy walkways so having a pair of ice-grips is not a bad idea.
All our tours are rather easy going so no need of any special gear.
Lunch and snacks
Lunch and snacks are not included in any of our day tours unless announced on the tour information page.
The bus stops at Geysir for lunch during the Grand Golden Circle tour, at Vik during the Southern Iceland tour, at Freysnes and Vik for lunch and dinner during the Glacier Lagoon tour.
Frequent stops for restrooms and snacks are scheduled on every tour.
Special Offers
When booking a Special Offer or Northern Lights Bus Package, select the day of your arrival in Iceland in the calendar.
Please book the Blue Lagoon admission ticket before or shortly after the Special Offer as you are asked to provide the time you wish to take the Blue Lagoon bus. The Blue Lagoon transfer takes 25 minutes from Keflavik International Airport / 35 minutes from Reykjavik. Ask for the Blue Lagoon transfer 1 hour before the Blue Lagoon admission ticket slot if you go there from Reykjavik / 30 minutes if you go from Keflavik. A few weeks prior to your arrival in Iceland, the tickets for each tour and transfer will be sent by email. All the necessary information – pick up times, locations, tour operators, contact details etc. are provided in the same email.
The tours in the Special Offers and Northern Lights Bus Packages have to be spread over several days. You select the dates you wish to join the tours during the booking process.
We are unable to upgrade or change any of the tours in the packages.
Promocodes and special promotions are always advertised on our social media @bustraveliceand
Northern Lights Tours
Northern Lights are a natural phenomenon and depend on the sun activity and the cloud coverage. Therefore, the tours are operated depending on weather and aurora forecasts. Around 17.00 we can tell if the tour will be operated or not.
…we are running the tour and the Northern Lights are seen? – Everyone is happy …we are running the tour but no Northern Lights are seen? – You can reschedule to another day (free of charge) and your ticket will be valid for 3 years, within this period you can reschedule as many times until you see the Northern lights! …we are cancelling the tour and you have not been on a Northern Lights tour yet? – You can either reschedule to another day (free of charge) or get a full refund …we are cancelling the tour but you have already been on a Northern Lights tour before? – You can reschedule to another day (free of charge).
Note that no refund is possible if you attended one of our Northern Lights tours. Please send us an email at info@bustravel.is or go to my.bustravel.is to reschedule.
Northern Lights are only seen in darkness. Chances are higher between September and April. The bus departs from Reykjavik and heads out to the direction where conditions are best – no cloud coverage and no light pollution. Follow the guide’s instructions when getting off the bus. Please be careful when walking around in the darkness. Warm clothing as well as crampons are recommended. A hot drink and a treat will be served during the tour.
Cruise Ships
t takes around one to one and a half hour for people to disembark from the ship.
People on a cruise ship have to be back at the harbor 1 hour before the ship leaves.
The BusTravel Iceland bus will be parked at the right hand side after you get out of the Icewear shop inside the cruise terminal.
If the cruise ship you are on is docking at 8.00 at Skarfabakki harbour then the earliest tour you can join it the Golden Circle Afternoon tour.
Lost and Found
All lost and found items are collected, logged, and stored. We advise to stop at our office to retrieve your item. It is good to email us with the description of the lost item before coming to the office and confirm that it was found.
Bookings
Once you have booked with us you have access to your own booking information. By selecting here to manage my booking . This will allow you to adjust anything needed to arrange your tour as needed.
When booking our tours passengers who are ages 2-7 we require for you to inform our office if they need to have a car seat and the weight of the child. We have plentiful of appropriate seats for those young passengers.
Which tour should I choose?
Towel and entry are included! Best way to experience a natural geothermal pool that is not overcrowded in any way.
Glacier Lagoon does not make a designated stop at Reynisfjara, Black Sand Beach. This tour makes a lunch stop in Vík and will stop at the Diamond Beach. If you must see the basalt columns and black sand for Reynisfjara then Southern Iceland tour is for you.
Small group (Premium) tours are operated in minibuses or smaller buses and make for a more intimate experience. They can also have additional bonus stops. Classic is operated on our comfortable coaches, seating up to 69 passengers.
COVID-19
Please take a look at this post for the updated COVID-19 information in Iceland. https://bustravel.is/covid-19