Frequently asked questions

Information about the tours...

  • All our guides are professional English speakers. We encourage you to ask questions during the tour.
  • All the tours are suitable for ‘everyone’ except the Glacier Lagoon tour which has a 8 year old age limit.
  • The Black Sand Beach - Reynisfjara - is only available on the Southern Iceland tour
  • The duration of the stops is at the discretion of the driver and is subjected to weather conditions and other factors. Each tour has a planned itinerary which can be altered without prior notice.
  • All our tours are operated all year round except for the Northern lights. They are only operated from September to April. The Boat tour at the Glacier lagoon is also only operated in the summer time.
  • During winter, the tours are organized so that the stops at the sites are during daylight.

About our vehicles...

  • We operate the tours in different sizes of buses. The size of the bus depends on the number of bookings. Our premium tours are guaranteed on a small bus.
  • Our fleet consists of new Mercedes Bench coaches, Mercedes Benz sprinters and Setra coaches. Our goal is to have all buses younger than 12 months.
  • All our vehicles meet all the requirements to operate tours in Iceland.
  • We have storage space on the buses to store suitcases or a wheel-chair if necessary.
  • Upon request, baby seats are available. Provide the height and weight of your children.

Our drivers and guides...

  • All of our drivers and guides are experienced with all the necessary licenses to transport passengers in Iceland.
  • All our guides are professional English speakers.
  • Our guides are happy to answer questions you may have during the tour.

Pick up information...

  • We offer free pickup from most hotels, hostels and guesthouses in the downtown Reykjavik.
  • We do not pick up or drop off in Hafnafjörður, Kópavogur, Garðabær, Keflavik or Grindavik.
  • We do not pick up from private accommodations - Air BnB. If your accommodation is outside of Reykjavík, the easiest pick up locations to reach are BSI Bus Terminal or Hlemmur square, where most city buses stop.
  • You can find information about local buses in Reykjavik and Iceland on the website of strætó, the city bus operator
  • You will be dropped off at the same location you have been picked up from - when possible depending on traffic and the size of the street. Or you can ask the driver to drop you off at another location in downtown Reykjavík. If so, please arrange this while being at one of the sites, not right before reaching Reykjavik, to avoid drop off taking too long time and misunderstandings.
  • The airport and Blue Lagoon transfers are operated by GrayLine Iceland. They have another pick up system which means that their hotel pick up starts 30 minutes before starting time on the ticket.
  • You do not need to print out the tickets. Save them on your digital device to show the driver when getting on the bus.

Payments

  • We accept all major credit and debit cards. For cash payment we preferably accept Icelandic Krona, if you want to pay with another currency, please contact us as early as possible on This email address is being protected from spambots. You need JavaScript enabled to view it.
  • You can find the official exchange rates for ISK on the website of the Icelandic Central Bank or a currency converter here.

What to wear on a tour...

  • Iceland is a place with very unstable weather so you can expect anything at any time.
  • Warm, wind- and waterproof clothing is recommended.
  • During the winter you may find icy walkways so having a pair of ice-grips is not a bad idea.
  • All our tours are rather easy going so no need of any special gear.

Lunch and snacks on the way...

  • Lunch and snacks are not included in any of our day tours except our premium tours where you are offered a food tasting.
  • The bus stops at Geysir for lunch during the Grand Golden Circle tour, at Vik during the Southern Iceland tour, at Freysnes and Vik for lunch and dinner during the Glacier Lagoon tour.
  • Frequent stops for restrooms and snacks are scheduled on every tour.

Special Offers

  • When booking a Special Offer or Northern Lights Bus Package, select the day of your arrival in Iceland in the calendar.
  • Please book the Blue Lagoon admission ticket before or shortly after the Special Offer as you are asked to provide the time you wish to take the Blue Lagoon bus.
  • The Blue Lagoon transfer takes 25 minutes from Keflavik International Airport / 50 minutes from Reykjavik. Ask for the Blue Lagoon transfer 1 hour before the Blue Lagoon admission ticket slot if you go there from Reykjavik / 30 minutes if you go from Keflavik
  • A few weeks prior to your arrival in Iceland, the tickets for each tour and transfer will be sent by email. All the necessary information - pick up times, locations, tour operators, contact details etc. are provided in the same email.
  • The tours in the Special Offers and Northern Lights Bus Packages have to be spread over several days. You select the dates you wish to join the tours during the booking process.

Northern Lights Bus

  • Northern Lights are a natural phenomenon and depend on the sun activity and the cloud coverage. Therefore, the tours are operated depending on weather and aurora forecasts. Around 17.00 we can tell if the tour will be operated or not. If not, we will contact you and offer you to reschedule for free for the next day.
  • If the tour gets cancelled all the nights of your stay in Iceland, you can get a full refund.
  • If you go on the tour and no Northern Lights are seen, you can reschedule for free for as many times as you can. Please send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it. to reschedule.
  • Northern Lights are only seen in darkness. Chances are higher between September and April.
  • The bus departs from Reykjavik and heads out to the direction where conditions are best - no cloud coverage and no light pollution. Follow the guide’s instructions when getting off the bus. Please be careful when walking around in the darkness.
  • Warm clothing as well as crampons are recommended.
  • A hot drink and a treat will be served during the tour.

Cruise ships

  • It takes around one to one and a half hour for people to disembark from the ship.
  • People on a cruise ship have to be back at the harbor 1 hour before the ship leaves.
  • The BusTravel Iceland bus will be parked at the right hand side after you get out of the Icewear shop inside the cruise terminal.
  • If the cruise ship you are on is docking at 8.00 at Skarfabakki harbour then the earliest tour you can join it the Golden Circle Afternoon tour.