Official sources on regulations regarding border restriction, testing and more:

  1. For more information on traveling to Iceland and entrance requirements please visit the website of the Icelandic Directorate of Immigration.
  2. For more detailed information, and to follow all updates we advise all travelers to visit the Government of Iceland’s website.
  3. For all COVID-19 related information, statistics, and up-to-date restrictions, please visit the dedicated COVID-19 information portal from the Icelandic Directorate of Health, and the National Commissioner of Police.

Mask usage on our tours

On November 5th, Icelandic Authorities reimposed a mask mandate for a period of 4 weeks. This is designed to tackle a recent increase in positive cases. BusTravel Iceland in compliance with this new advice requires all passengers to wear masks while on board our vehicles. While on our tours but outside, we ask passengers to practice social distancing.

Our Operations

Our customer support team is available via email to ensure all your inquiries are met promptly and efficiently. If you have any questions please do not hesitate to send us an email and we will answer as quickly as possible. All emails should be sent to: info@bustravel.is

All our tours are available to book, and we are happy to consider any requests for custom private tours. We’d love to hear from you, so don’t be shy!

Safety on our tours

The safety of our customers and staff is our number one priority and we fully comply with Icelandic law. With regard to hygiene regulations relating to COVID we strictly follow the rules and advice provided by the Icelandic Directorate of Health, the Icelandic Government and the World Health Organisation. We have taken the 'Clean and Safe' pledge from the Icelandic Tourism Board to ensure our buses and premises abide to the high standards of cleanliness. We understand the importance of safe travel so we have also proactively implemented extra precautions. 

Cancellation policy

Our cancellation policy remains unchanged and is as flexible as before.

All our regular day tours are refunded fully if canceled more than 24 hours prior to the departure time. When a cancellation request is received less than 24 hours prior to departure no refund can be given.

Our Golden Circle and Blue Lagoon tour, and all our private tours require notice 48 hours prior to departure.

We understand that travel can sometimes be unpredictable. Please contact us if you have any concerns or unexpected issues arise. We will do our best to accommodate you, and we can reschedule free of charge if there is availability.

 

Healthcare in Iceland: What to do if you get sick

When traveling to Iceland we always strongly advise all our passengers to purchase comprehensive travel insurance. Travelers who need to visit a doctor in Iceland should make sure they bring an insurance card or papers, and a valid passport and/or international identity document.

Whilst the likelihood of COVID19 infection in Iceland is very low, healthcare facilities around the country have still prepared robust response plans. The Surgeon General, Alma Möller, has confirmed that the National Hospital is well-equipped to handle coronavirus patients, with specialized equipment in perfect condition.

In the very unlikely event that you contract COVID19 in Iceland, and develop respiratory issues or other complications related to the virus, you will be hospitalized in one of the main two hospitals in Iceland. One is located in the very center of Reykjavik, and the other is in the Reykjavik suburbs, about a 10-minute drive from downtown. Iceland is renowned for its excellent healthcare, and for insured travelers’ in-patient hospitalization is free. Keep in mind that ambulance services cost a fee.

Main Hospital - Landspitali
Hringbraut 101, 101 Reykjavík, Iceland
Website: https://www.landspitali.is/