Need some support?

If there is anything you need please do not hesitate to contact our awesome customer support team.

Got questions? Need help?

If there is anything you need please contact us through

We try to respond as soon as we can but outside of Icelandic business hours in you might experience slight delays.

Changes

If you need to make changes to your reservation we'll do our best to accommodate. In most cases the booking can be changed directly as long as there open reservations. Sometimes if the date of travel is very close then a small change fee might be applied.

You can also log into my.bustravel.is and make changes to your booking yourself!

Cancellations

For rescheduling, re-booking and canceling please contact us via e-mail booking@bustravel.is and include your booking number.

In case of a cancellation of any tour by BusTravel Iceland (due to unfavorable weather conditions, technical difficulties or else independent of our control), you will be offered to:

BusTravel Iceland reserves the right to cancel a booking when a tour was open to booking but should not have been available. In that case, the customers would be fully refunded if rescheduling is not possible.

All cancellations from customers should be notified via email to info@bustravel.is at least 24 hours prior to pickup time.

Feedback

If you have any feedback, either good or bad we would love to hear it. We want to guarantee that the products we sell are of the highest quality.