Lost and Found and the Red Cross

Written by Alexandra - 01 Mar 2018 5 minute read -

Hats, gloves, scarves, cell phones, umbrellas, wallets and much much more. So many items get left behind on our buses after a long day of exploring and travelling our beautiful country.

WHO does this effect? Everyone! It is of course a common habit most of our passengers have had happen to them once, if not twice.

WHAT happens to the items? When finished dropping off everyone in Reykjavik, our bus returns to be cleaned and refilled up for the next adventure. All left behind items are then brought to our Customer Service agents who will catalog and store the lost belongings. This will remain in our care until claimed or otherwise.

HOW can we claim our lost items? Our office is open from 07:00 to 22:00 every day. All items being claimed must be picked up in person to our address of Skogarhið 10, Reykjavik. Passengers can call our office at +354 211 2600 or email us at info@bustravel.is providing the following information:
*Booking reference number
*Detailed description of the lost item (photos are best)

If passengers who book multiple bookings and have lost an item, we do of course always arrange for the following tour will be the way to deliver the lost items.

WHERE do these items go if not claimed? Sometimes those lost items will stay in our possession up to a month. With a clear understanding that no previous passenger will contact us to claim these items we donate to our local Red Cross.

WHEN do these items get donated? Every month we will look through our unclaimed items and donate all to the local Red Cross. We do not donate items that contain any personal information or electronics.

WHY do we donate? Donating to the Red Cross is a wonderful cause to do for our local Icelanders. Items that remain unclaimed can then serve a purpose for those who may be less fortunate. There is a win win in donating to any local Red Cross center!

From our Blog


Top 10 Pictures for December (List)

Winter has come and here are more photos (taken by @catgbeck) to get you excited about your upcoming trip to Iceland, or to make you nostalgic about your past experiences!


December 24th - Kertasníkir

December 24st, the day the thirteenth Yule Lad arrives in Iceland! Today it is Kertasníkir (Candle Stealer)


December 23rd - Ketkrókur

December 23rd, the day the twelfth Yule Lad arrives in Iceland! Today it is Gluggagægir (Window Peeper)


December 22nd - Gáttaþefur

December 22nd, the day the eleventh Yule Lad arrives in Iceland! Today it is Gáttaþefur (Door Sniffer)

Your adventure in Iceland starts here

Here are some great tours we recommend


Grand Golden Circle Tour

The essential tour for all visitors to Iceland. See history and nature collide with sights like the Thingvellir national park, the great Geysir and the Gullfoss waterfall.

kr 8,990 8 Hours


Golden Circle with Secret Lagoon Tour

The quintessential Iceland day tour… With a twist! Join us as we take you to soak in the warm, relaxing waters of a traditional Icelandic hot spring before taking you along one of the most popular tourist routes in Iceland!

kr 10,990 10 Hours


Golden Circle Afternoon Tour

Join us for a shorter version of our quintessential Icelandic tour. This version of our popular Golden Circle tour leaves a little bit later in the morning making it perfect for those who need extra time in the day for other activities.

kr 6,490 7 Hours


Iceland Intro - Premium Golden Circle Tour

Visit Þingvellir, Geysir and Gullfoss in style in one of our premium day tours, run exclusively in small groups of no more than 17 people.

kr 10,900 8 Hours


Looking for something to do in Iceland?